Production Support • AI Systems • Cloud & API Engineering

Hello, I’m Bala.
I build reliable systems that stay alive in production.

I’m a software and production support engineer with experience across real-time systems, incident triage, automation, data validation, API workflows, monitoring, and GenAI-based product development. This homepage is my technical base for projects, work, and learning.

View Projects See Experience

My Engineering Focus

6+ Years Production support and operations experience
AdTech DSP, SSP, real-time bidding, high-volume data flows
GenAI LLM workflows, API integrations, automation, voice agents
Cloud Linux servers, Docker, Nginx, APIs, deployment learning

About Me

I like working close to real production systems — logs, dashboards, alerts, APIs, databases, data pipelines, and user-impacting issues. My background is in production support and operational troubleshooting, and I’m now expanding deeper into AI-powered applications, backend APIs, and cloud deployment.

Production Support

Incident triage, monitoring, log analysis, dashboard validation, scheduled job checks, system health review, and production issue coordination.

Backend & APIs

Building and supporting API-driven workflows with Python, Java exposure, SQL validation, automation scripts, and deployment-oriented troubleshooting.

AI Product Building

Working on GenAI products using LLM APIs, prompt engineering, transcription workflows, structured report generation, and automation pipelines.

Work Experience

A practical background in production operations, AdTech systems, data flow troubleshooting, and GenAI product development.

Independent GenAI Product Developer / Freelance Software Engineer

Remote • 2025 – Present
  • Built and supported GenAI-based product workflows using Python automation, API integrations, LLM workflows, and prompt engineering.
  • Worked on voice-agent and transcription-style systems involving Twilio, speech-to-text, LLM processing, and structured outputs.
  • Developed healthcare-style documentation workflows such as transcript-to-report generation and structured medical note formats.
  • Focused on production behavior, debugging, deployment support, and end-to-end product reliability.

Production / Operations Support Engineer — AcuityAds / illumin

AdTech / DSP Platform • 2018 – 2025
  • Supported production systems for advertising technology workflows involving DSP, SSP, campaigns, bidding flows, and high-volume data movement.
  • Performed incident triage using logs, dashboards, SQL queries, monitoring alerts, and operational validation steps.
  • Worked with data flow components including Kafka message flows, Apache Spark/Hadoop processing outputs, Apache Druid analytics data, and scheduled jobs.
  • Helped troubleshoot production behavior across Java-based services, databases, dashboards, and campaign-related operational issues.
  • Contributed to automation and process improvements for recurring operational support tasks.

Earlier Technical & Customer-Facing Experience

Software / Support / Operations
  • Built a foundation across software support, customer-facing troubleshooting, service reliability, and operational communication.
  • Comfortable working between technical teams, business users, and real production environments where reliability matters.

Projects

These are the types of systems I am building and improving as part of my AI, backend, and cloud development journey.

AccordLens

An AI-powered document auditor concept that reviews PDF content, extracts evidence, and generates PASS/FAIL style outputs using Python, OCR fallback, and LLM reasoning.

Python FastAPI Azure OpenAI PDF

Live Voice Agent

A real-time AI voice-agent workflow using telephony, speech-to-text, LLM processing, and text-to-speech style integrations for customer-facing automation.

Twilio STT LLM WebSocket

Medical Notes Generator

A clinical documentation assistant concept that turns transcripts into structured reports such as SOAP, H&P, consult, discharge, referral, and telemedicine notes.

GenAI Healthcare Transcription Structured Output

API Learning Server

A DigitalOcean-based Linux server for learning Nginx, Docker, DNS, SSH, API hosting, and production-style deployment practices.

Linux Nginx Docker DNS

AdTech Operations Knowledge

Practical experience supporting campaign workflows, RTB-style systems, data pipelines, dashboards, logs, and operational checks in production.

AdTech Kafka Spark Druid

Cloud Portfolio Site

This page is hosted from a real Linux server and will grow into a portfolio of my technical projects, demos, APIs, and learning notes.

DigitalOcean HTML CSS Deployment

Technical Skills

A mix of production support, backend systems, data validation, AI workflows, and cloud deployment skills.

Production Support Incident Triage Monitoring Log Analysis SQL Validation Python Java Troubleshooting FastAPI REST APIs Docker Linux Nginx DigitalOcean Kafka Apache Spark Apache Druid Dashboards LLM APIs Prompt Engineering GenAI Automation

Let’s connect

I’m building my portfolio around production support, AI systems, backend APIs, and cloud deployment.

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